Privacy policy
Privacy policy
Updated August 14, 2023
This Privacy Policy for Olang Canada describes how and why we may collect, store, use and/or share your information when you use our services, such as when you:
- Visit our website at https://olang-canada.myshopify.com/
- Buy products through our online store.
- You engage with us in any way, be it sales, marketing or by subscribing to our newsletter.
Questions or concerns?
Reading this Privacy Policy will help you understand your privacy rights and choices. By browsing the Olang Canada website, you agree to be bound by these Terms of Use. If you disagree with our policies and services and refuse to be bound by these terms, please do not use our services. We reserve the right to refuse access to our website if we have reason to believe that a user is not complying with these terms of use. If you still have questions or comments, please email contact@zerounzero.com .
Summary of key points
This summary provides the key points of our privacy notice, but you can find more detail on any of these topics by clicking the link following each key point or by using our table of contents below to find the section you search.
What personal information do we process?
When you visit, use our services, or browse our website, we may process your personal information depending on how you interact with Olang Canada and our services, the choices you make, and the products and features you use. Learn more about the personal information you disclose to us.
Do we process personal and sensitive information? No, we do not process personal and sensitive information.
Do we receive information from third parties?
No, we do not receive information from third parties.
How do we process your information?
We process your information to provide, improve and administer our services, to communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We only process your information for legal reasons. Learn more about how we process your information.
In what situations and with what types of parties do we share personal information?
We may share information in specific situations and with specific categories of our parties. Learn more about when and with whom we share your personal information.
How do we protect your information?
We have organizational and technical processes and procedures in place to protect your personal information. However, no transmission of information over the Internet, or the security of any information storage technology, can be 100% guaranteed, so we cannot promise or guarantee that hackers, cyber criminals or other third parties not authorized will not be able to defeat our security and improperly collect, access, steal or modify your information. Learn more about how we protect your information.
What are your rights ?
Depending on your location, applicable privacy law may mean that you have certain rights regarding your personal information. Learn more about your rights.
How do you exercise your rights?
The easiest way to exercise your rights is to submit a data subject access request or contact us. We will consider and act on any request in accordance with applicable data protection laws.
Want to know more about what Olang Canada does with the information we collect? Read this privacy policy.
CONTENTS
- What information do we collect ?
- How do we process your information?
- What legal bases do we rely on to process your personal information ?
- When and with whom do we share your personal information ?
- Do we use cookies and other tracking technologies ?
- How long do we keep your information?
- How do we keep your information secure?
- Do we collect information from minors?
- What are your privacy rights?
- Do Not Track (DNT) Feature
- Do California residents have specific privacy rights?
- Do we make updates to this privacy notice?
- How can you contact us about this privacy notice?
- How can you check, update or delete the data we collect about you?
1. What information do we collect?
PERSONAL INFORMATION THAT YOU COMMUNICATE TO US
In summary: We only collect personal information that you give us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Services or otherwise when you contact us.
Personal Information Provided by You.
The personal information we collect depends on your interactions with us and our services, the choices you make, and the products you use.
The information we collect in order to allow you to carry out an online transaction or when you simply browse our website may include:
- Your internet protocol (IP) address
- Your email address
- Your phone number
- Your first and last name
- Your billing and shipping addresses
- Your credit card information
- Your purchase history
All personal information you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
2. How do we process your information?
In Summary: We process your personal information for the purpose of improving and administering our services, for the purpose of communicating with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.
We process your personal information for several reasons, depending on how you interact with our services, including:
- To serve you better and to improve our services
We may process your information in order to know your browsing habits using the Google Analytics tool. This software allows us to learn more about your behavior as a user on our website, in particular the date and the time of your visit and the pages you viewed on our website. - To fulfill and manage your orders.
We may process your information to fulfill and manage orders you place when you purchase products through our website or from our retailers. We use your details to manage your payments, transactions, returns and exchanges made through our services.
- To request feedback.
We may use your information as necessary to request feedback and contact you about your use of our services.
- To administer our surveys and contests.
We may use the information you provide to us when you agree to participate in our surveys or when you decide to participate in our contests by completing and submitting your participation form.
- To send you communications and promotions.
We may process the personal information you send us for promotional purposes, if this is in accordance with your preferences. Indeed, when you subscribe to our newsletter, we may use your email address to send you information and promotions. Please be aware that you can unsubscribe from our newsletter at any time. We may use your information to communicate with you when you send us questions, comments or other information by direct message or by public postings via our email address or our social media. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS" below.
- To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests and exercise, establish or defend our legal rights.
3. What legal bases do we rely on to process your personal information?
In Summary: We process your personal information for the purpose of improving and administering our services, for the purpose of communicating with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.
We may process your information if you have given us specific permission to use your personal information for specific purposes, or in situations where your permission can be inferred. You can withdraw your consent at any time.
In certain exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
- If processing the information is clearly in the interest of the individual and consent cannot be obtained in time
- For investigations and fraud detection and prevention
- For business transactions under certain conditions
- If contained in a witness statement and the collection is necessary to assess, process or settle an insurance claim
- To identify injured, ill or deceased persons and communicate with the family
- If we have reasonable grounds to believe that a person has been, is, or might be a victim of financial abuse
- If the collection and use with consent is reasonably expected to compromise the availability or accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a violation of the laws of Canada or a province
- If the disclosure is necessary to comply with a subpoena, warrant, court order or court rules relating to the production of documents
- Whether it was produced by a person in the course of their employment, business or profession and the collection is in accordance with the purpose for which the information was produced
- Whether the collection is solely for journalistic, artistic or literary purposes
- Whether the information is publicly available
4. When and with whom do we share your personal information?
In Summary: We may share information in specific situations described in this section and/or with the following categories of third parties.
Third Party Service Providers and Consultants.
We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and who need access to this information to perform that job. The categories of third parties with whom we may share personal information are as follows:
- Advertising partners
- Affiliate Marketing Programs
- IT services
- Hosting service
- Mailing services
- Data Analysis Services
- Sales and marketing tools
- Payment processing companies (PayPal)
- Website service providers
Advertising partners:
We may share your personal data with third-party advertising companies for the purposes of interest-based advertising.
Affiliate Marketing Programs:
IT services:
Accommodation service:
Payment processing companies:
PayPal may use your payment card information to enable you to make a purchase on our website. It may use your payment data in accordance with its privacy policy: https://www.paypal.com/webapps/mpp/ua/privacy-full .
Website Service Providers:
We may also need to share your personal information in the following situations:
- Business transfers.
We may share or transfer your information during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- When we use Google Maps platforms.
We may share your information with certain Google Maps Platform APIs (eg Google Maps API, Places API).
5. Do we use cookies and other tracking technologies?
In Summary: We may use cookies and other tracking methods to collect and store your information.
We may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. Specific information on how we use these technologies and how you can refuse certain cookies is set out in our cookie notice.
6. How long do we keep your information?
In Summary: We keep your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless otherwise required by law.
We will retain your personal information for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
Where we have no legitimate business need to process your personal information, we will delete or anonymize that information. If this is not possible (for example, because your personal information has been stored in backup archives), we will delete it securely.
7. How do we keep your information secure?
In Summary: We aim to protect your personal information in an organized and secure system.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information that we process. However, despite our safeguards and our efforts to secure your information, no electronic transmission over the Internet or information storage technology can be 100% guaranteed to be secure. So we cannot guarantee that hackers, cybercriminals or other unauthorized web users will not be able to breach the security of our website and improperly collect, access, steal or modify your information. . Although we do our best to protect your personal information, transmission of personal information is at your own risk. You should only access the Services in a secure environment.
8. Do we collect information from minors?
In Summary: We do not knowingly collect personal data from children under the age of 18 and do not display it to them.
We do not knowingly solicit personal data from or display it to children under the age of 18. By browsing our website, you declare that you are at least 18 years old and over and if you are under 18, you declare that you have obtained the authorization of your parental authority or your legal guardian. regarding the use and disclosure of your personal information on the Olang Canada website.
If we learn that personal information of users under 18 has been collected without parental or guardian consent, we will deactivate the account and take reasonable steps to promptly remove that data from our records. If you are aware of any data we may have collected from children under the age of 14, please contact us at contact@zerounzero.com .
9. What are your privacy rights?
In Summary: In some jurisdictions, such as Canada, you have rights that give you access to and control over your personal information. You can review, change, or delete your account at any time.
In some regions, such as Canada, you have certain rights under applicable data protection laws. These may include the right (i) to request access to and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) where applicable, data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make this request by contacting us using the contact details in the “HOW TO CONTACT US ABOUT THIS NOTICE?” section. » .
We will consider and act on any request in accordance with applicable data protection laws.
If you are located in the EEA or the UK and believe that we are unlawfully processing your personal information, you also have the right to complain to the data protection authority of your Member State or the UK data protection authority.
If you live in Switzerland, you can contact the Federal Data Protection and Transparency Commissioner.
Withdrawing your consent: We rely on your consent to process your personal information, which may be express and/or implied consent depending on applicable law. You have the right to withdraw your consent at any time, by contacting us with the information in section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" " below.
However, please note that this will not affect the lawfulness of processing prior to its withdrawal or, where permitted by applicable law, processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to configure your browser to delete cookies and reject cookies. If you choose to delete or reject cookies, it may affect certain features or services on our website. You can also opt out of interest-influenced advertising from advertisers on our services.
If you have any questions or comments about your privacy rights, you can email us at contact@zerounzero.com .
10. Do Not Track (dnt) Feature
Most web browsers and some mobile operating systems and mobile apps include a "do-not-track" feature that you can enable to signal your privacy preference not to have data monitored or collected about your browsing activities. online browsing. At this time, we do not respond to browser "do-not-track" signals or any other mechanism that automatically communicates your choice not to be tracked online. If an online tracking standard is adopted that we must follow in the future, we will notify you of that practice in a revised version of this privacy notice.
11. Do California residents have specific privacy rights?
In Summary: Yes, if you are a California resident, you have specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users residing in California to request and obtain from us, once a year and free of charge, information about the categories of personal information we disclose to third parties for their direct marketing purposes and the names and addresses of all third parties with whom we have shared personal information in the past year. If you are a California resident and wish to make such a request, please submit your request to us using the contact information provided below.
If you are under the age of 18 and reside in California and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request deletion of this data, please contact us using the contact information below and include the email address associated with your account and a statement that you reside in California. We will ensure that Data is not displayed publicly on the Services, but please be aware that Data may not be completely removed from all of our systems.
12. Do we make updates to this privacy notice?
In Summary: Yes, we make updates to this Privacy Policy as necessary to stay compliant with the law.We may update this privacy policy at any time. The new version will be indicated by a "revise" sign on the date and the new version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we will notify you by prominently posting a notice of those changes directly on our Privacy Policy page. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your personal information.
13. How can you contact us about this privacy notice?
For any questions relating to the protection of your personal information, you can contact our data protection officer, Mickael Legault, by email at contact@zerounzero.com .
14. How can you check, update or delete the data we collect about you?
You have the right to request access to your personal information, to modify this information or to delete it. To request to review, update or delete your personal information, please contact us at the following email address: contact@zerounzero.com .