Refund policy

RETURN AND REFUND PROCEDURES (CANADA)

We understand that sometimes a product may not meet your expectations. To ensure your satisfaction, we offer a 30-day return period from the date of purchase for products that are not suitable for your needs. 

To initiate a return, please click the My Account icon in the top-right corner of the Olang Canada website, then click "Return articles" for the item(s) you wish to return, and follow the instructions.

Once your return request has been approved, you will receive a confirmation email containing detailed return instructions. You will then have 7 business days to ship the item back. Please note that any returns received after this timeframe will not be accepted. 

All items are eligible for return except those marked as “FINAL SALE.”

A $25 per-pair fee will be deducted from your refund to cover return and handling costs.

We do not offer exchanges. To receive a different size or color, please place a new order and return the original item for a refund.

Promotional codes or fixed-amount discounts (e.g., $10, $25) are applied proportionally across all items in an order. If part of the order is returned, the corresponding portion of the discount will be included in the refund and cannot be transferred to the remaining items.

RETURN CONDITIONS (CANADA)

Please note that we may refuse a refund within the 30-day return period if the following conditions are not met:

  • Return requests must be made within 30 days of purchase.

  • Items must be unworn, unmarked, and returned in their original, undamaged packaging.

  • All labels must remain attached, and all components (insoles, tools, etc.) must be included and in good condition.

  • Boots equipped with cleats must be returned in their box with the cleats in the closed position to prevent damage during shipping. Any damage caused by cleats left open may result in the refund being refused. 

  • Items that have been worn outdoors will not be accepted.

  • Returns may be refused if the product has been damaged by anyone other than our team or the manufacturer.

  • Items marked as “FINAL SALE” are not eligible for refunds.

If returned items do not meet these requirements after inspection, we will notify you that your refund has been denied and arrange to return the item to you at your cost. 

ITEMS NOT ELIGIBLE FOR REFUNDS (CANADA)

  • Return delivery costs

  • Accessories included in boxes (e.g., keys for mechanisms, replacement grips, inner soles) 

 

RETURN AND REFUND PROCEDURES (UNITED STATES)

We understand that sometimes a product may not meet your expectations. To ensure your satisfaction, we offer a 30-day return period from the date of purchase for products that are not suitable for your needs

  • Contact our Customer Service team at info@olangcanada.com to initiate a return

  • Include the following information in your email:

    • Order number

    • Email address used for the purchase

    • Full name

    • Reason for return

  • For returns from the United States, shipping costs are the customer's responsibility, and prepaid return labels are not provided.

  • We recommend using USPS and marking the shipment as “Canadian Goods Returning” on shipping documents to help minimize customs fees.

  • Any additional charges incurred upon arrival at our warehouse will be deducted from your refund.

  • Shipping fees and tariffs (duties) are non-refundable.

Once your return request is approved, you will receive a confirmation email with detailed return instructions.

We do not offer exchanges. To receive a different size or color, please place a new order and return the original item for a refund.

Promotional codes or fixed-amount discounts (e.g., $10, $25) are applied proportionally across all items in an order. If part of the order is returned, the corresponding portion of the discount will be included in the refund and cannot be transferred to the remaining items.

RETURN CONDITIONS (UNITED STATES)

Please note that we may refuse a refund within the 30-day return period if the following conditions are not met:

  • Return requests must be made within 30 days of purchase.

  • Items must be unworn, unmarked, and returned in their original, undamaged packaging.

  • All labels must remain attached, and all components (insoles, tools, etc.) must be included and in good condition.

  • Boots equipped with cleats must be returned in their box with the cleats in the closed position to prevent damage during shipping. Any damage caused by cleats left open may result in the refund being refused.

  • Items that have been worn outdoors will not be accepted.

  • Returns may be refused if the product has been damaged by anyone other than our team or the manufacturer.

  • Items marked as “FINAL SALE” are not eligible for refunds.

If returned items do not meet these requirements after inspection, we will notify you that your refund has been denied and arrange to return the item to you at your cost. 

ITEMS NOT ELIGIBLE FOR REFUNDS (UNITED STATES)

  • Shipping, Tariffs (Duties), and Return Shipping Costs 

  • Accessories included in boxes (e.g., keys for mechanisms, replacement grips, inner soles)